Introduction
This Privacy Policy is for Transatlantix Data Services and Acceleris Ltd (‘we, ‘us’, ‘our’) outlines how and why we might collect, store, use, and share ('process') your information when you use our services ('Services'). This includes situations where you may:
Visit our website at https://www.transatlantix.net/, or any website of ours that references this Privacy Policy.
Interact with us in other related ways, such as through sales, marketing, or events.
This Privacy Policy also tells you about your privacy rights regarding the Data Protection Act 2018, UK GDPR and EU GDPR (“Data Protection Laws”).
If you do not agree with our policies and practices, please refrain from using our Services. For any further enquiries regarding this, please contact us at dpo@transatlantix.net .
Personal Data Controller
A controller is a person or organisation that alone or jointly determines the purposes & methods for the way any personal data is or is likely to be processed. Unless we notify you otherwise, Transatlantix is the controller of your personal data for the purpose of this website and any direct interactions with us.
What information do we collect?
All personal information that you provide to us must be accurate, true, complete & up to date. For any changes that you make to such data, please inform us.
Personal Information You Disclose to Us
We gather personal information that you voluntarily share when you:
Register on our website.
Express interest in our products and services.
Participate in activities on the website, such as engaging with our Pin services. Pin services refer to specialised digital services or platforms designed to facilitate tasks such as data management, secure information exchange, and advanced data engineering. These services often include features for enhancing operational efficiency through data integration and optimisation. They may also offer tools for cloud computing, AI, and DevOps to help businesses streamline their operations and innovate in their respective fields.
Contact us directly.
Personal Information Provided by You
The personal information that we collect depends on the nature of your interactions with us and the Services, the choices you make, and the features you use. This information may include:
Contact details such as name, email address, postal address and telephone numbers
Financial information such as bank details, credit card details and information obtained because of any credit checks, bankruptcies and other financial information such as county court judgments
Employment details such as name of any employer and work location
Where applicable, identification information such as your date of birth, national insurance number, passport, crime identification number and driving licence
Information obtained through our use of cookies. You can find out more about this in our cookies policy
Information about the goods and services you have with Transatlantix
Information about the goods and services you have provided to us (if you are a supplier)
Your marketing preferences
Information collected from your device(s) including IP address, device information (e.g. device type, operating system) and browser
Sensitive information
While we do not typically process sensitive information. However, if the need arises, we will update this policy, inform you and obtain your explicit consent before proceeding. Any such processing will be conducted in strict accordance with GDPR requirements, always ensuring the confidentiality and security of your health-related data.
Payment Data
If a purchase is made, we will collect data necessary to process your payment, such as your credit/debit card information and billing address. All payment data is securely stored by our payment service provider, and data might be stored in systems like Dropbox, Teams, GCP, or AWS Cloud Servers in the US.
Information automatically collected
When you visit or use the website, we automatically collect certain information, which includes:
IP address
Browser and device characteristics
Operating system
Language preferences
Location data based on your IP address
This information is primarily needed to maintain the security and functionality of our website, and for internal analytics and reporting purposes.
Cookies
Like many businesses, we also collect information through cookies and similar technologies. You can find out more about this in our Cookies Policy.
The information we collect may include:
Log and Usage Data- This is service-related, diagnostic, usage, and performance information our servers automatically collect when you access or use our website and which we record in log files. Depending on how you interact with us, this log data may include your IP address, device information, browser type, and settings and information about your activity in the Services (such as the date/time stamps associated with your usage, pages and files viewed, searches, and other actions you take such as which features you use), device event information (such as system activity, error reports (sometimes called 'crash dumps'), and hardware settings).
Device Data- We collect device data such as information about your computer, phone, tablet, or other device you use to access the website. Depending on the device, the data may include information such as your IP address (or proxy server), device and application identification numbers, location, browser type, hardware model, Internet service provider and/or mobile carrier, operating system, and system configuration information.
Location Data- We collect location data such as information about your device's location which can be either precise or imprecise. The amount of information collected relies on the type and settings of the device you use to access the Services. For example, we may use GPS and other technologies to collect geolocation data that tells us your current location (based on your IP address). You may opt out of allowing us to collect this information either by refusing access to the information or by disabling your Location setting on your device. However, if you choose to opt out, you may not be able to use certain aspects of the Services.
How do we process your information?
We process your personal information for a variety of reasons, depending on how you interact with our Services, including:
To facilitate account creation and authentication and otherwise manage user accounts: We may process your information so you can create an account and keep it active.
To deliver and facilitate delivery of services to the user: We use your data to provide the services you requested, including specific processing activities by the Finance Team and Corporate departments.
To enable user-to-user communications: We may process your information if you choose to use any of our offerings that allow for communication with another user.
To request feedback: We may process your information when necessary to request feedback and to contact you about your use of our Services.
To send you marketing and promotional communications: With your consent, we may use your information to send marketing materials tailored to your interests.
To deliver targeted advertising to you: We may process your data to show you ads that are relevant to your preferences and location.
To protect our Services: We may process your information as part of our efforts to keep our Services safe and secure, including fraud monitoring and prevention.
To identify usage trends: We may process information about how you use our Services to better understand how they are being used so we can improve them.
To determine the effectiveness of our marketing and promotional campaigns: We may process your information to better target how to provide marketing and promotional campaigns that are most relevant to you.
In addition, we may use and process your information to comply with legal obligations, respond to lawful requests or court orders, and enforce our terms and conditions. This includes protecting our rights, safety, and property, as well as the rights, safety, and property of our users or any other third parties.
We may collect and anonymise your information to create statistical data that does not personally identify you. This data may be used for various purposes, such as analysing usage patterns, improving our Services, conducting market research, or sharing with third parties for lawful purposes.
Legal bases for processing your personal information
With your consent
Data Protection Laws require us to explain the valid legal bases we rely on in order to process your personal information. As such we may rely on the following legal bases to process your personal information.
Consent: We may process your personal information when you have explicitly consented to such processing for one or more specific purposes. This consent can be withdrawn at any time, and we will cease processing your data for the purposes you have consented to, provided there is no other legal basis for continuing to process your information.
Performance of a Contract: We may process your personal information when it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering such a contract. This includes processing necessary to fulfil our contractual obligations, deliver services, or manage our contractual relationship with you.
Legal Obligation: We may process your personal information when it is necessary to comply with a legal obligation that applies to us. This could include obligations arising from laws, regulations, court orders, or any other legal requirements imposed on us.
Legitimate Interests: We may process your personal information when it is necessary for the purposes of our legitimate interests or those of a third party. This could involve processing for reasons such as improving our services, safeguarding our operations, or preventing fraud. We will always ensure that your rights and interests are considered and that they do not override our legitimate interests in processing your data.
Categories of personal data
Purpose
Legal basis
Name, email address, postal address, telephone number, financial information, employment details.
To provide our services to you, share your data with third-party service providers who will be in contact with you, and enable you to connect with our partner organisations to obtain services.
Performance of a Contract under Article 6(1)(b) of GDPR.
Information obtained about the goods and services you have with Transatlantix and/or information about the goods and services you have provided to us (if you are a supplier).
To manage and fulfil our obligations related to the services and products, whether you are a customer or supplier.
Performance of a Contract under Article 6(1)(b) of GDPR.
For Employment: date of birth, national insurance number, passport, crime identification number and driving licence
To manage employment relationships, including payroll, tax obligations, and verifying the identity and right to work of employees.
Legal Obligation under Article 6(1)(c) of GDPR.
Information collected from your device(s) including IP address, device information (e.g., device type, operating system), and browser.
To monitor and ensure the security and functionality of our website and services, and to personalise your experience on our platform.
Legitimate Interests under Article 6(1)(f) of GDPR.
Cookies details
To enhance website functionality, analyse usage, and provide personalized content and ads based on user behaviour.
Consent under Article 6(1)(a) of GDPR.
Marketing preferences
To send you marketing communications and promotional offers that you have opted into receiving.
Consent under Article 6(1)(a) of GDPR.
When and with whom do we share your personal information?
We may need to share your personal information in the following situations:
Internally
Your personal data will be used by our employees and contractors who are working on providing your services to you on a need-to-know basis.
With your Consent
When you sign up on our platform to use our services, we collect personal data such as your name, your email address, your date of birth & your address. We use these personal details to create a user account, so that we can provide you with the services/ content on our website.
Service Providers and Business Partners
We may disclose your information to trusted third-party service providers and business partners who assist us in operating our business and providing our Services. These entities may include payment processors, IT service providers, customer support providers, marketing agencies, and analytics providers. We enter into agreements with these third parties to ensure that they handle your information securely and in accordance with applicable privacy laws and regulations. This information is strictly processed in accordance with our Privacy Policy.
In addition to our internal operations, we work with trusted partners to deliver services, including specialised systems integration solutions for Databricks. To ensure the highest standards of data privacy and protection, we take rigorous measures to assure compliance with applicable data protection laws and industry best practices.
As part of these engagements, our partners provide us with access only to the data essential for carrying out our designated responsibilities in supporting or delivering their services. We are contractually and ethically bound to use this information solely for the agreed-upon purposes, and it is strictly prohibited to retain, share, or use the data for any other reason. This controlled and purpose-driven approach allows us to provide high-quality services while safeguarding the data privacy of all parties involved.
Professional advisers
This would include lawyers, bankers, auditors and insurers who provide consultancy, banking, legal, insurance and accounting services.
Business Transfers
We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company. We will notify you via email or through a prominent notice on our website of any change in ownership or the use of your personal information. The acquiring entity will be required to comply with the terms of this Privacy Policy, unless you are provided with a new privacy policy and given the opportunity to opt-out.
International Data Transfers
We may transfer and process your personal data outside of the United Kingdom/European Union to countries where data protection laws are less stringent than those in the UK/EU When we transfer your personal data outside of the UK/ EU we only do so to entities that offer our users the same level of data protection as that afforded by Data Protection Laws.
We will only transfer your personal information to countries that have been deemed to provide an adequate level of protection for personal information; or
We will use specific contracts approved for use in the UK or EU which give personal information the same protection it has in the UK/EU. For example, the use of Article 46 UK and EU GDPR safeguard mechanisms to transfer personal data endorsed by the UK Government or European Commission.
Aggregated and Anonymised Data
We may share aggregated and anonymised data that does not personally identify you with third parties for various purposes. This may include sharing statistical information, usage patterns, or demographic data for research, analytics, marketing, or other lawful purposes.
Legal Compliance
We may disclose your information if required to do so by law, regulation, or legal process, including to respond to a summons, court order, or government request.
Cookies and other tracking technologies
Our website uses cookies, which are small files stored on your computer's hard drive to collect personal information. You may choose to refuse cookies, but this may affect the functionality of the website. For more information about cookies and how to manage them, please refer to our Cookies Policy.
How long do we keep your information?
We will only keep your personal information for as long as it is necessary for the purposes set out in this Privacy Policy, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). No purpose in this Privacy Policy will require us to keep your personal information for longer than twelve (12) months past the termination of the user's account.
When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymise such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.
We regularly review our data retention practices to ensure that we only retain personal information for as long as necessary. If you have any questions about our data retention practices or wish to request the deletion of your personal information, please contact us using the contact details provided in the "Contact Information" section of this Privacy Policy. Please note that certain legal or regulatory requirements may require us to retain your personal information for a longer period of time. In such cases, we will ensure that your personal information is protected in accordance with this Privacy Policy and applicable laws.
How do we keep your information safe?
We have implemented appropriate and reasonable technical and organisational security measures designed to protect the security of any personal information we process. We have modern encryption methods endorsed by the NIST Standards (National Institute of Standards and Technology). This ensures that your information is safeguarded using advanced encryption protocols. Our commitment to protecting user data extends to multiple layers of authentication. These include the use of tokens within the browser and credential cryptographic factors, such as passwords and email links. These measures are implemented to enhance user authentication and fortify the overall security of your information.
Despite our safeguards and efforts to secure your information, note that no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorised third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Although we will do our best to protect your personal information, transmission of personal information to and from our Services is at your own risk. You should only access the services within a secure environment.
In the event of a data breach or security incident, we have established an incident response plan to promptly and effectively respond to and mitigate the impact of such incidents. Our response plan includes assessing the scope and nature of the incident, notifying affected individuals and authorities as required by applicable laws and regulations, and taking appropriate measures to prevent any further unauthorised access or breaches.
While we implement stringent security measures, your cooperation is vital in maintaining the security of your personal information. You are responsible for keeping your account credentials, including passwords, secure and confidential. Please refrain from sharing your account information with others and promptly notify us if you suspect any unauthorised access or use of your account.
What are your privacy rights?
Your Rights Under Data Protection Laws
Under Data Protection Laws you have certain rights under applicable data protection laws. Some of these rights are not absolute.
Request access to your personal data: This is known as a "data subject access request" and enables you to receive a copy of the personal data we hold about you.
Request correction of your personal data: This enables you to have any incomplete or inaccurate information we hold about you corrected.
Request erasure of your personal data: This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. Note: We may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you at the time of your request.
Object to processing of your personal data: This is where we are processing your personal data based on a legitimate interest or those of a third party and you may challenge this. However, we may be entitled to continue processing your information based on our legitimate interests or where this is relevant to any legal claims.
Request restriction of processing your personal information: This enables you to ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the information's accuracy (b) where our use of the information is unlawful but you do not want us to erase it (c) where you need us to hold the information even if we no longer require it as you need it to establish, exercise or defend legal claims or (d) you have objected to our use of your information but we need to verify whether we have overriding legitimate grounds to use it.
Request transfer of your personal information (“data portability”): This is where in some circumstances we will provide to you or a third party you have chosen your personal data in a structured, commonly used, machine-readable format.
Automated decision making: This is where decisions are made about you by automated means. We do not carry out automated decision making.
Accessing Your Personal Data and Exercising Your Rights
You will not have to pay a fee to access your personal data or to exercise any of the other rights. However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal information or to exercise any of your other rights. This is a security measure to ensure that personal information is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
Withdrawing your consent
If we are relying on your consent to process your personal information, you have the right to withdraw your consent at any time. You may withdraw your consent at any time by contacting us by using the contact details provided in the section “Contact us” below or updating your preferences. Please note however that this will not affect the lawfulness of the processing before its withdrawal, nor will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent.
Opting out of marketing and promotional communications
You can unsubscribe from our marketing and promotional communications at any time by clicking on the unsubscribe link in the emails that we send, or by contacting us using the details provided in the section “Contact us” below. You will then be removed from the marketing lists. However, we may still communicate with you — for example, to send you service-related messages that are necessary for the administration and use of your account, to respond to service requests, or for other non-marketing purposes.
Account Information
If you would at any time like to review or change the information in your account or terminate your account, you may follow these steps:
Review or Change Account Information:
Log in to your account on our website.
Navigate to the "Account Settings" or "Profile" section.
From there, you can update your personal details such as your name, email address, mailing address, and other relevant information.
After making changes, ensure you save your updates.
Terminate Your Account:
To terminate your account, log in to your account on our website.
Go to the "Account Settings" section.
Select the option to "Delete Account" or "Close Account."
You may be asked to confirm your decision and provide a reason for account termination.
Once confirmed, your account will be scheduled for deactivation or deletion.
Upon your request to terminate your account, we will deactivate or delete your account and remove your information from our active databases. However, we may retain some information in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our legal terms, and comply with applicable legal requirements.
If you have questions or concerns about your privacy rights, you may email us at hello@transatlantix.net.
User-Generated content
If you choose to submit or post user-generated content on our Platform, such as reviews, comments, or photos, please be aware that this content may be publicly accessible. We are not responsible for any personal information you include in your user-generated content, so please use caution when sharing personal information in public forums.
Changes to Ownership or Control
In the event of a change in ownership or control of Transatlantix, such as through a merger or acquisition, your personal information may be transferred to the new owners. We will notify you of any such change and provide choices regarding your personal information.
Concerns and complaints
We would appreciate the chance to deal with your concerns in the first instance. Please see the Contact us section. If you have unresolved concerns and you live or work in the UK or believe that a personal data breach happened in the UK you have the right to complain at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk).
If you live or work outside the UK or you have a complaint concerning our personal data processing activities you may lodge a complaint with another supervisory authority.
Changes to this policy
We may update this Privacy Policy from time to time. The updated version will be indicated by an updated 'Revised' date and the updated version will be effective as soon as it is accessible. If we make material changes to this privacy policy, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this Privacy Policy frequently to be informed of how we are processing your information.
This Privacy Policy was last updated on 30/08/2024
Contact Us
If you have questions or comments about this Privacy Policy, you may contact us by email at hello@transatlantix.net.