Transforming Telecommunications with Transatlantix and Databricks Solutions
Success Story
Client:
Leading UK Telecom Provider
Location:
United Kingdom
Industry:
Telecommunications
The Challenge
A leading UK retailer faced significant challenges in managing its vast and complex operations across hundreds of stores and an expanding e-commerce platform. The company struggled with fragmented data, inconsistent customer insights, and inefficiencies in supply chain management. To maintain its competitive edge and deliver exceptional customer experiences, the retailer needed a solution that could unify its data, provide real-time analytics, and enable smarter decision-making across all areas of its business.
The Solution
Partnering with Transatlantix, the telecom provider implemented Databricks' data and AI platform, unlocking new insights and driving operational efficiencies.
Databricks Lakehouse Platform
Unified the company’s siloed data from call centres, network operations, and customer accounts into a single platform, providing a 360-degree view of the customer and enabling advanced analytics.
Delta Lake
Managed the vast and growing datasets, ensuring data reliability for key operations such as service quality monitoring and customer analytics.
Databricks Machine Learning
Built predictive models to forecast network issues and potential service disruptions, allowing proactive maintenance and reducing outages.
Databricks SQL Analytics
Delivered real-time analytics on network performance and customer satisfaction metrics, enabling faster decision-making and more personalised customer service.
The Result
15%
Reduction in Customer Churn
Predictive insights from Databricks Machine Learning allowed the company to proactively identify at-risk customers and offer personalised retention strategies.
20%
Improvement in Network Uptime
Real-time monitoring of network performance through Databricks SQL Analytics enabled faster identification of potential issues, reducing downtime.
Enhanced Customer Experience
The integration of customer data allowed the provider to deliver more personalised service, boosting customer satisfaction and loyalty.
Conclusion
By leveraging Databricks through Transatlantix, the telecom provider successfully transformed its operations, improving network performance, reducing churn, and delivering a superior customer experience.
Ready to build smarter?
Start transforming your construction projects and real estate investments today with Transatlantix's Databricks-powered solutions. Contact us to schedule a free demo and discover how our AI and data analytics platform can work for you.
Why Choose Transatlantix
Industry Expertise
Leverage decades of experience in telecommunications, combined with cutting-edge AI technology.
Powered by Databricks
Benefit from the industry’s leading data platform for AI and analytics.
Proven Solutions
Trusted by top telecom companies to deliver measurable success.
Dedicated Support
Our team of experts is committed to supporting you at every step.